e-Redact was chosen as the councils preferred redaction solution as a result of a formal tender process.
The software was selected as the most financially viable available and has since exceeded all expectations both from time saved and ease and simplicity of use perspective.
Security and the professional appearance of the redacted file output have also been hugely beneficial.
50% time saving benefits have been made with the processing of planning application requests and 40% for the FOI / EIR subject Access requests.
The solution has allowed us to achieve file redaction more quickly. The working copy feature is also really useful for saving larger case files when they are part processed.
Working electronically has also resulted in significant time savings and output can now be emailed to the requester saving costs on both photo copying and postage.