Project Description

Subject access turnaround times reduced by 40%.

Download a printable case study

The challenge

Subject access requests from the public, regarding information held about them, has been increasing rapidly over the years. 

Before the council discovered e-Redact, they reviewed client cases manually and applied a marker pen to remove sensitive information. The issue was that, often, sensitive data remained visible underneath the pen and the redactor had to search through an entire document for repeat instances of a word.  In addition, the paperwork had to be photocopied twice and locating the manually redacted copy following release was problematic due to incorrect filing. 

Altogether, the entire procedure was time consuming, expensive and unreliable.

The strategy

There was a very obvious need for an electronic redaction system whereby documents could be scanned, saved and re-opened when further alterations were required and when output needed to be shared with other team members. 

E-Redact was therefore implemented as a matter of urgency due to spiralling costs and issues with human error.

The benefits

  • Redaction process is wholly electronic

  • No requirement for additional staff

  • Search term functionality improved accuracy and quality 

  • Text remained visible under opaque layer 

  • Simple to use and saved hours of redacting time

  • E-files instantly emailed to the requester

  • Significant cost savings on postage and photocopying

  • Redactions applied later to larger documents 

  • Irreversible output that aligns with PD:0008 

  • 100% FOI, DPA, EIR compliance 

ROI for Aberdeen City Council

40% time saving through search terms

Subject access turnaround times reduced by 40%

e-Redact reduced our subject access turnaround times by 40%. In turn, this has allowed us to process more requests with the same staff numbers and in many cases respond to the requester more quickly.

Trevor Gillespie, Social Care and Wellbeing Team Manager, Aberdeen City Council

We would happily recommend e-Redact for its ease of use and its time cost saving features.

Trevor Gillespie, Social Care and Wellbeing Team Manager, Aberdeen City Council

The benefits of e-Redact