Subject access requests from the public, regarding information held about them, has been increasing rapidly over the years.
Before the council discovered e-Redact, they reviewed client cases manually and applied a marker pen to remove sensitive information. The issue was that, often, sensitive data remained visible underneath the pen and the redactor had to search through an entire document for repeat instances of a word. In addition, the paperwork had to be photocopied twice and locating the manually redacted copy following release was problematic due to incorrect filing.
Altogether, the entire procedure was time consuming, expensive and unreliable.