Herefordshire Council was used to manually redacting 3,500 planning application documents every year with another 160 subject access requests and FOI / EIR requests. Each planning application is a minimum of 60 pages and other files could scale up to 1,000 pages.
In planning documents alone, the council would have to redact over half a million pages per annum!
Based on an average manual processing time of 2 minutes per page, it would take the Herefordshire Council’s redaction team over 7,000 manual hours – that’s nearly 1,000 days!
Before using e-Redact, all client cases were in a paper format and a marker pen was used to remove sensitive information from a photocopy of the original document. Processing these documents was very time-consuming and some of the paperwork had to be photocopied twice, not to mention the impact on the environment with the paper waste.
The manual process also provoked concerns about the security of the printed information shared between parties.