The challenge
Before Derby City Council e-Redact, all client cases were in paper format and a marker pen was used to remove sensitive information from a photocopy of the original. Processing these paper documents was very time consuming with the number of cases being received each year on the rise.
In addition, manually redacted documents presented a security threat due to sensitive information still remaining visible, even after redaction.
The strategy
Derby City Council was searching for a solution that enabled documents to be redacted electronically prior to disclosure. The system also needed to be financially viable, save time and be simple to implement and use.
e-Redact stood out early on, primarily due to the assured reduction in man hours, and was swiftly implemented, thereafter. The council has since said they would be happy to recommend the solution to other authorities.