Aberdeen City Council have confirmed that the turnaround times in processing Subject Access requests have improved by up to 40% on their previous manual process as a direct result of using e-Redact. This has enabled them to process more requests without having to increase the number of staff carrying out this work.

The efficiency improvements have been achieved by utilising a number of the features of e-Redact and e-Redact has offered significant benefits to the Council in processing their requests.